My IT Career, Laid Bare

Two things are infinite: the universe and human stupidity; and I’m not sure about the universe.
― Albert Einstein

Frighteningly, these are not so very far removed from the cold reality of my daily life in IT and computer support:

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'You have reached our 24-hour tech support line. Please call back at another time. We are here to serve you 24 hours, but not in a row.'


'Hello, tech support? How do I know if I'm using the latest version of the internet?'


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'Hello tech support? When I simultaneously press CTRL, TAB, ALT, NUM Lock, and Page Up keys, my fingers hurt.'